Privacy Policy

Introduction

Ordego is a software platform owned and operated by TwinArcus Infolab Private Limited ("TwinArcus", "we", "our", or "us").

This Privacy Policy explains how we collect, use, store, process, and protect information when you access or use Ordego, including our website, applications, APIs, integrations, and related services (collectively, the "Services").

Ordego helps distributors, manufacturers, wholesalers, retailers, and enterprise businesses automate order capture and processing from channels such as email, WhatsApp, PDFs, Excel files, voice calls, customer portals, and other business communication systems.

By using our Services, you agree to the practices described in this Privacy Policy.

1. Information We Collect

We collect information necessary to provide, maintain, improve, and secure our Services.

Account Information

When you register for an account, request a demo, contact us, or subscribe to our Services, we may collect:

• Full name
• Company name
• Business email address
• Phone number
• User account information
• Billing information
• Support communications

Business Data

To perform order automation and workflow processing, we may process business information including:

• Purchase orders
• Sales orders
• Customer information
• Product and SKU information
• Pricing information
• Inventory information
• Delivery instructions
• Invoices
• ERP transaction data
• Uploaded documents and files

Technical Information

When you use our Services, we may automatically collect:

• IP address
• Browser information
• Device information
• Operating system
• Access logs
• Session information
• Error reports
• Usage analytics
• Date and time of access

This information helps us maintain platform security, improve performance, and troubleshoot issues.

Information from Connected Services

When you connect third-party applications, we may receive information from services such as:

• Microsoft 365
• Outlook
• Exchange Online
• WhatsApp Business Platform
• ERP systems
• CRM systems
• Cloud storage providers
• Authentication providers
• Other business applications authorized by you

We only access information required to provide the requested functionality.

2. How We Use Information

We use information to provide and improve our Services.

This may include:

• Capturing and processing customer orders
• Extracting information from emails, PDFs, images, spreadsheets, and messages
• Validating order information
• Matching products and inventory
• Creating ERP transactions
• Managing user accounts
• Providing customer support
• Sending service notifications
• Monitoring system performance
• Detecting fraud and unauthorized activity
• Complying with legal obligations

We may also use aggregated and anonymized data for reporting, analytics, product improvements, and operational planning.

3. AI and Automated Processing

Ordego uses artificial intelligence, machine learning, natural language processing (NLP), optical character recognition (OCR), and workflow automation technologies.

These technologies may be used to:

• Extract order information from documents and communications
• Identify products and quantities
• Match products against catalogs
• Validate business information
• Generate structured order data
• Assist with ERP order creation
• Improve operational efficiency

While we strive to provide accurate results, automated outputs may occasionally contain errors or omissions. Customers remain responsible for reviewing and approving business-critical information before execution.

4. Third-Party Integrations

Our Services may integrate with third-party systems that you authorize.

These integrations may include:

• Microsoft 365
• Outlook
• Exchange Online
• WhatsApp Business Platform
• ERP systems
• CRM systems
• Cloud storage providers
• Communication platforms
• Payment platforms
• Other business applications

Information may be exchanged with these services only as necessary to perform the functionality requested by you.

Each third-party service operates under its own privacy policy and terms. We encourage you to review those policies before connecting any service.

5. Sharing of Information

We do not sell, rent, or trade personal information or customer business data.

We may share information with:

• Cloud hosting providers
• Infrastructure providers
• Analytics providers
• Communication providers
• Customer-authorized integrations
• Professional service providers supporting our operations

We may also disclose information when required to:

• Comply with applicable laws
• Respond to legal requests
• Protect our rights and property
• Investigate fraud or security incidents
• Complete a merger, acquisition, restructuring, or business transfer

6. Data Security

We implement reasonable technical, administrative, and organizational measures to protect information from unauthorized access, loss, misuse, disclosure, or alteration.

Our security measures may include:

• Encrypted communications
• Access controls
• User authentication
• Role-based permissions
• Audit logging
• Infrastructure monitoring
• Security reviews and updates

While we take reasonable steps to protect information, no system can guarantee absolute security.

7. Cookies and Analytics

We use cookies and similar technologies to:

• Maintain secure user sessions
• Remember user preferences
• Improve platform functionality
• Analyze usage patterns
• Monitor system performance
• Enhance security

You may disable cookies through your browser settings; however, some features may not function properly.

8. Data Retention

We retain information only for as long as necessary to:

• Provide our Services
• Fulfill contractual obligations
• Meet legal and regulatory requirements
• Resolve disputes
• Maintain business records
• Protect our legitimate interests

When information is no longer required, we take reasonable measures to securely delete or anonymize it.

9. International Data Transfers

Our Services may use infrastructure and service providers located in different countries.

As a result, information may be transferred, processed, and stored outside your country of residence.

By using our Services, you acknowledge and agree to such transfers where necessary for service delivery.

We take reasonable measures to ensure appropriate safeguards are in place when required by applicable laws.

10. Children's Privacy

Our Services are designed for business and enterprise use only.

We do not knowingly collect personal information from individuals under 18 years of age.

If we become aware that such information has been collected, we will take reasonable steps to remove it.

11. Your Privacy Rights

Depending on applicable laws, you may have the right to:

• Access your information
• Correct inaccurate information
• Request deletion of information
• Restrict certain processing activities
• Object to certain processing activities
• Request data portability where applicable
• Withdraw consent where processing is based on consent

Requests may be submitted using the contact details provided below.

We may request identity verification before fulfilling certain requests.

12. Third-Party Websites

Our Services may contain links to third-party websites or services.

We are not responsible for the privacy practices, content, or security of third-party websites.

You should review the privacy policies of those services independently.

13. Changes to This Privacy Policy

We may update this Privacy Policy from time to time.

Any changes will be published on this page together with the updated effective date.

Continued use of the Services after updates become effective constitutes acceptance of the revised Privacy Policy.

14. Contact Information

If you have any questions regarding this Privacy Policy or our data handling practices, please contact us:

TwinArcus Infolab Private Limited
Product: Ordego
Email: privacy@twinarcus.com
Support Email: support@twinarcus.com
Website: https://www.twinarcus.com
Address:
TwinArcus Infolab Private Limited
Madurai, Tamil Nadu
India

15. Data Deletion Requests

Users may request deletion of their personal information and account data by contacting us at: privacy@twinarcus.com

Upon receiving a verified request, we will review and process the request within a reasonable timeframe, subject to legal, regulatory, contractual, and operational obligations.

Certain information may be retained where required by law, security requirements, fraud prevention, dispute resolution, or legitimate business purposes.